INTERMEDIA CLOUD Phone Systems.
From 1 user to Thousands of Users!
| Cloud Phones | Cloud Downloads | Intermedia Factory Cloud Site |
|---|
Intermedia CLOUD OVERVIEW:.
When Toshiba dropped out of the telecom market in 2017 PSB moved to the telecom market leader NEC. NEC's cloud system had been around for over 15 years and had full pbx functionality. As CLOUD phone companies started to offer a complete telecom suite under a single pain of glass (one screen to do all apps) NEC decided to Audit the entire CLOUD telecom space. So what happens if you find a better product that your own? Well you buy a large chunk of the company and call it yours. They branded it Univerge.Blue.
NEC expanded this USA only CLOUD telecom solution and took it to mulitple continents. In 2024 NEC being the largest supplier of Business Telephone Systems in less than 100 phones and 3rd with more than 100 phones surprised everyone by anouncing their exit from Telephone premise. A few months later they again surprissed everying and sold their Univerge Blue customers back to Intermedia and left telecom.
Intermedia is a private company and unlike most all other CLOUD telecom platforms has been profitable for years. They invest far more in R&D than most making their product the best out there. Intermedia ran their direct customers through a call center. Even though it based all around the world to follow the clock Intermedia has won top awards for their call center service in the industry like JD Powers Best. The former NEC Univerge Dealers most having decades of telecom experience handle suport directly.
While Intermedia would program the system for free for Univerge Dealers PSB decided we could do a better job directly. PSB did not stop there as we offered to program the system even after the system at least for the first year (Jeez it been 6 years and noboby has been charged yet for any change). Only one of our customers has programmed their own system, the rest use the free PSB remote programing offer. PSB provides a turn key solution by folks with decades of business telephone experience for free include computer generated custom greetings. Our PSB customers never have to program anything or learn how to. They simply call us for free.
Why 90% of businesses are busy replacing their PREMISE telephone system with a CLOUD telephone solution.
While a premise system is a big one time purchase a CLOUD system is a subscription service. A CLOUD telecom company is a software company and some are just a sales organization (rebrading someone elses CLOUD). A CLOUD telphone consists of the brain box in a data center used by all customers. The telephone sets are usually from another company. CLOUD phones often share the the connection of the users computer. The data wire goes to the phone first and then the phone supplys data to the computers thus saving on cabling costs. CLOUD phone systems include the dialtone so no phone service from another carrier is required. Good CLOUD telecom providers have multiple data centers.
Intermedia provides free apps that turn your computer, laptop, smart phone, into a phone. Intermedia also includes a quality free desk phone for most licenses or a discount against a high end model. Unlike most CLOUD telecom companies Intermedia allows MIX and MATCH of user licenses so you only need to spend for each users needs vs spending what the most powerful users needs for everyone. Intermedia allows multiple phones to be connected at the same time for most of its users. Thus for no extra a worker can work from his desk phone, smart phone, laptop, or computer at home allowing the worker to work from anywhere. Since most users licenses include a suite of communications products this is easy with direct numbers, video conferecing, voice mail, texting and calls to our from your smart phone never showing the customer their personal cell phone number, just the company number or direct company line (your choice).
All Intermedia systems have one free Auto-Attendant of any depth and up to 10 free groups such as park, paging, ring groups (eg sales, service, finance, etc.). Intermedia has 4 levels of Call Centers from free to toe to toe with the bigest and best call centers. Features like call recording of calls or video conferences including free 30 day archiving of all calls, texts, etc. (and up to 10 years at extra cost). Intermedia has powerful AI and investing a bundle in leading the way with new AI functionality.
|
NEC Univerge Blue 2.0 (PSB calls UB2) blows away the competion and is backed by local phone people with decades of business telephone experiences. This can be as as small as 1 phone and scales to any size. We offer month to month at the same price at term or a term contract to lock pricing in. As long as your promise to keep our service (or pay back 1/12th cost for each month less than 12)for 1 year we will advance you brand new free phones or discount premium models even with a month to month term. By the way, this system can be used without deskphones, simply using a computer program or smart phone or tablet app. Parker-South-Bay is a small company with decades of telephone experience. The same small team sells, programs, trains you, and supports you in the coming years, even after hours. Everyone at PSB will know about you. The same folks that sold you will support you in the years to come (no off shore call center to deal with). Give us a call (even evenings and weekends) and lets discuss your needs and the give you the best choices. |
PSB are engineers and not marketing folk.
Our website is plain and about the facts you should care about. However, if you want visit NEC's Univerge.Blue website to see the Sexy/Fluffy Marketing based site. Then come back to PSB to get it ordered and built right. Use PSB as your champion to get you going and for best ongoing support.
NEC's CONNECT Integrated Unified Communications Solution
* Best in CLOUD Telecom experience with Any Device, Anywhere, Anytime.* Integrated Video Conferencing,Collaboration, and Webinar. * Integrated file storage, backup, anti-virus, ransomewhere protection. * Keep existing numbers. Upon termination you can have all your numbers back.
NEC's Univerge Blue Cloud can be expanded to any size starting with 1 user. Our base model includes some baby-acd/Contact Center features and then we offer 3 base levels (with options) to meet any ACD/Contact Center application for any size company.
We offer several types of users:
Standard Users:
*Offer: free deluxe phone with 12 months service, we will even advance it free. 1/12/mo payback if don't make 12 months.| User Type: | Features: |
|---|---|
| Connect Pro-Plus: | PRO features and deluxe Integrations, High capacity Storage (200gb each), Video (200 user each) |
| Connect Pro: | 5 anykind devices, Faxing, SMS, Transcription, 100 user unlimited video conf with recording/transcription |
| Essential: | Basic User user. |
Special Case Users: Ask!
| User Type | Features |
|---|---|
| Resource: | No voice mail or outbound minutes (common areas, classroom, overhead paging) |
| For MS Teams: | Add cool CLOUD features (Desktop/Mobile App, Video Conf, File Storage, etc.) to MS Teams |
| With MS Teams: | For MS plus free phone*, ACD, and more robust limits. |
| Brige Pro-Plus: | Pro features plus free deskphone*, meeting transription, unlimited recorded meetings, 200gbs/user storage, 200 user video conference/user |
| Bridge Pro: | Add cool CLOUD features (Desktop/Mobile App, Video Conf, File Storage, etc.) to traditional NEC premise system |
| Webinar Enterpirse: | 1000 attendees |
| Webinar Pro: | 250 attendees |
| Webinar Lite: | 100 attendees, 12 presentors |
EACH Standard CONNECT UCaaS USER GETS:
Mix and match the following user types:
| ESSENTIALS | PRO | PRO PLUS |
|---|---|---|
| Cloud Phone Service | Advanced Phone Service with Collaboration | Advanced Phone Service with Collaboration |
| Free deluxe phone with 1yr or more. Payback 1/12/mo if leave early | Free deluxe phone with 1yr or more. Payback 1/12/mo if leave early | Free deluxe phone with 1yr or more. Payback 1/12/mo if leave early |
| Wideband auto better than corded analog phone | Wideband auto better than corded analog phone | Wideband auto better than corded analog phone |
| 1 Deskphone, 1 Mobile App, 1 Desktop App, Team chat | Your choice of 5 Endpoints | Your choice of 5 Endpoints |
| Unlimited calling to USA & Canada | Unlimited calling to USA & Canada | Unlimited calling to USA & Canada |
| Direct Phone Number and extension to each user | Direct Phone Number and extension to each user | Direct Phone Number and extension to each user |
| Each call flip from desk to cell or back | Each call flip from desk to cell or back | Each call flip from desk to cell or back |
| Find Me Follow Me | Find Me Follow Me | Find Me Follow Me |
| Inbound/Outbound Caller-ID | Inbound/Outbound Caller-ID | Inbound/Outbound Caller-ID |
| Deluxe voicemail | Deluxe voicemail with transcription for each user | Deluxe voicemail with transcription for each user |
| 200 user voice conference | 200 user voice conference | 200 user voice conference |
| 5gb/user File Sharing/Backup/Anti-Virus | 50gb/user File Sharing & Collaboration with Anti-virus and Backups | 200gb/user File Sharing & Collaboration with Anti-virus and Backups |
| 24 hours of Call Recording | 24 hours of Call Recording | 24 hours of Call Recording |
| Option Baby ACD and Reporting | Baby ACD and reporting | Baby ACD and reporting |
| Video Conference Lite with 4 images, 4 participants. | Video Conferencing with 100 images, 100 partipants, recordings, transcriptions | Video Conferencing with 100 images, 200 partipants, recordings, transriptions |
| Texting to/from to each user's private number | Texting to/from to each user's private number | |
| option | Each user can send/receive faxes to their second fax phone # and email viewing and txt notifiy | Each user can send/receive faxes to their second fax phone # and email viewing and text notify |
EACH CONNECT UCaaS SITE GETS:
| ESSENTIALS | PRO | PRO PLUS |
|---|---|---|
| 1 Multi Level Auto-Attendant with Schedules & Gen Msg | 1 Multi Level Auto-Attendant with Schedules & Gen Msg | 1 Multi Level Auto-Attendant with Schedules & Gen Msg |
| 10 Groups for Ringing, Paging, Pickup, ACD | 10 Groups for Ringing, Paging, Pickup, ACD with 100 hours of recording | 10 Groups for Ringing, Paging, Pickup, ACD with 100 hours of recording |
| Basic Reporting for Users and Hunt Groups | Basic Reporting for Users and Hunt Groups | Basic Reporting for Users and Hunt Groups |
PSB Offers 4 Levels of CLOUD ACD:
PSB, an early adopter of this NEC CLOUD found a 4th and free level of ACD not mentioned by NEC. We are now offering a promotion where you can set you up with the 2nd level, Engage Core, also for free for life. We offer both month to month and free phones with a 1yr service (longer terms available for pricing peace of mind). Give us a call as we have over 35 years of ACD experience for SMB.
ENGAGE: CCaaS (aka "Call Center / ACD") designed to scale from the simple, single channel small business to the most sophisticated, large, omni-channel environment. Offered either integrated with UNIVERGE BLUE CONNECT or "over the top" for existing NEC PBX OR as an upgrade to your existing PBX.
| Engage Brochure | Engage Core | Engage Advanced | Engage Complete |
MEET: HD Video Conferencing and Collaboration. (comes standard with ESSENTIAL, PRO, PRO-PLUS, Teams, and Bridge seats although differfent feature sets) Stand-alone and online meeting with screen share, remote control, recording, Outlook, Teams and G Suite integration and Aritfical Intelligence integration for meeting transcription, key word detection and search and action item capture. It allows the moderator to enabled any/all participants for oral feedback or screen sharing. MEET WEBINAR: HD Video Webinar. Similar to MEET however MEET is designed for presenter(s) to present to a mass audience. It also adds real-time Polls, Presenter Green Room, Waiting Rooms, and more.
SHARE: File sync, share and backup with antivirus. (comes standard with PRO and PRO-PLUS seats) Easily save, sync and share files from any device with built-in to mitigate any data loss situation that might occur.
| SHARE Brochure | BACKUP / RECOVER Brochure |
NEC's CLOUD has integration with all the popular apps
We show the most popular apps below. Don't see yours -ask. Customization for even home grown apps exists.
Parker-South_Bay will test your Internet before and post installation; We can install a small program on a PC on your network (no charge) OR short term loan (no charge) of a PSB testing appliance. After install we can occasionally retest if issues arrise or you may purchase our inexpensive appliance for a on going record. This will help find issues before you know they exist or focus your internet supplier on clearing issues.
NEC Univerge Blue Cloud Phone System Trivia. Although NEC Univerge Blue started in the USA with phones anywhere NEC has also set up custom local markets with redundant local servers in United Kingdom, Canada, The Netherlands, Italy, Germany, Belgium, Japan, Australia, and Ireland (so far).
Want More Info?
Click the button below to check out the NEC Univerge.Blue website for a Marketing View of these offerings. Then return here and give us a call for demos, advice, quotes, quickest setup, training, and ongoing support. 7 days a week (9am - 9pm please for sales calls) - Phone 1408-342-8100.